{"id":42818,"date":"2016-06-30T16:25:41","date_gmt":"2016-06-30T20:25:41","guid":{"rendered":"https:\/\/techkon.datacolor.com\/soporte-techkon\/"},"modified":"2026-10-13T09:13:14","modified_gmt":"2026-10-13T13:13:14","slug":"soporte-techkon","status":"publish","type":"page","link":"https:\/\/techkon.datacolor.com\/es\/soporte-techkon\/","title":{"rendered":"Soporte Techkon"},"content":{"rendered":"

[vc_row top=\u00bb1px\u00bb bottom=\u00bb1px\u00bb][vc_column][vc_empty_space height=\u00bb60px\u00bb][\/vc_column][\/vc_row][vc_row bg_type=\u00bbimage\u00bb parallax_bg=\u00bbparallax-bg\u00bb bg_cover=\u00bbcover\u00bb bg_repeat=\u00bbno-repeat\u00bb bg_position=\u00bb\u00bb bg_attachment=\u00bbfixed\u00bb bg_image=\u00bb29202″][vc_column][vc_empty_space][vc_column_text]<\/p>\n

Nosotros nos encargamos.<\/h1>\n

[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row top=\u00bb40px\u00bb bottom=\u00bb5px\u00bb][vc_column][vc_column_text]Techkon USA ofrece una amplia gama de servicios de soporte t\u00e9cnico a nuestros clientes. Nuestra pol\u00edtica de actualizaciones de software gratuitas y unidades de pr\u00e9stamo para clientes con garant\u00eda se traduce en CERO tiempo de inactividad del instrumento, lo que convierte a los instrumentos Techkon en una inversi\u00f3n que sigue creciendo. <\/p>\n

Soporte telef\u00f3nico en el 978.777.1854 (soporte telef\u00f3nico gratuito de lunes a viernes de 8:30 a 17:30 EST)
Env\u00edenos sus preguntas de soporte t\u00e9cnico por correo electr\u00f3nico aqu\u00ed >><\/strong> <\/a> <\/p>\n

 <\/p>\n

** Cualquier unidad enviada para su reparaci\u00f3n deber\u00e1 ser recertificada por nuestro t\u00e9cnico si han transcurrido m\u00e1s de 24 meses desde la \u00faltima recertificaci\u00f3n.<\/em>[\/vc_column_text][\/vc_column][\/vc_row][vc_row top=\u00bb15px\u00bb bottom=\u00bb0px\u00bb][vc_column][vc_row_inner top=\u00bb20px\u00bb bottom=\u00bb5px\u00bb][vc_column_inner width=\u00bb1\/3″][vc_info_box icon_fontawesome=\u00bbfa fa-wrench\u00bb add_link=\u00bblink_button\u00bb radius=\u00bb2px\u00bb heading=\u00bbRMA Request\u00bb description=\u00bbObtenga un n\u00famero de RMA para devolver su instrumento para su reparaci\u00f3n o recertificaci\u00f3n.\u00bb link=\u00bburl:https%3A%2F%2Ftechkon.datacolor.com%2Frma%2F|title:RMA%20Request|\u00bb button=\u00bbM\u00e1s informaci\u00f3n\u00bb bg_color=\u00bb#e2e2e2″ icon_color=\u00bb#ffffff\u00bb icon_cont_color=\u00bb#00965f\u00bb heading_color=\u00bb#00965f\u00bb content_color=\u00bb#374357″ button_color=\u00bb#001e0e\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3″][vc_info_box icon_fontawesome=\u00bbfa fa-dropbox\u00bb add_link=\u00bblink_button\u00bb radius=\u00bb2px\u00bb heading=\u00bbPlanned Maintenance Program\u00bb description=\u00bbObtenga m\u00e1s informaci\u00f3n sobre nuestro nuevo Programa de Mantenimiento Planificado.\u00bb link=\u00bburl:https%3A%2F%2Ftechkon.datacolor.com%2Fcustomer-support%2Fplanned-maintenance-program-2%2F|title:Planned%20Maintenance%20Program|\u00bb button=\u00bbM\u00e1s informaci\u00f3n\u00bb bg_color=\u00bb#e2e2e2″ icon_color=\u00bb#ffffff\u00bb icon_cont_color=\u00bb#00965f\u00bb heading_color=\u00bb#00965f\u00bb content_color=\u00bb#374357″ button_color=\u00bb#001e0e\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3″][vc_info_box icon_fontawesome=\u00bbfa fa-repeat\u00bb add_link=\u00bblink_button\u00bb radius=\u00bb2px\u00bb heading=\u00bbRecertification\u00bb description=\u00bbObtenga m\u00e1s informaci\u00f3n sobre nuestro programa<br\/>de recertificaci\u00f3n.\u00bb link=\u00bburl:https%3A%2F%2Ftechkon.datacolor.com%2Fcustomer-support%2Frecertification-program%2F|title:Recertification|\u00bb button=\u00bbM\u00e1s informaci\u00f3n\u00bb bg_color=\u00bb#e2e2e2″ icon_color=\u00bb#ffffff\u00bb icon_cont_color=\u00bb#00965f\u00bb heading_color=\u00bb#00965f\u00bb content_color=\u00bb#374357″ button_color=\u00bb#001e0e\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row top=\u00bb0px\u00bb bottom=\u00bb15px\u00bb][vc_column][vc_row_inner top=\u00bb0px\u00bb bottom=\u00bb20px\u00bb][vc_column_inner width=\u00bb1\/3″][vc_info_box icon_fontawesome=\u00bbfa fa-refresh\u00bb add_link=\u00bblink_button\u00bb radius=\u00bb2px\u00bb heading=\u00bbPrograma de Canje (TradeIn)\u00bb description=\u00bbObtenga hasta 3000 $ de descuento al canjear su antiguo densit\u00f3metro port\u00e1til.\u00bb link=\u00bburl:https%3A%2F%2Ftechkon.datacolor.com%2Ftradeup%2F|title:RMA%20Request|\u00bb button=\u00bbM\u00e1s informaci\u00f3n\u00bb bg_color=\u00bb#e2e2e2″ icon_color=\u00bb#ffffff\u00bb icon_cont_color=\u00bb#00965f\u00bb heading_color=\u00bb#00965f\u00bb content_color=\u00bb#374357″ button_color=\u00bb#001e0e\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3″][vc_info_box icon_fontawesome=\u00bbfa fa-download\u00bb add_link=\u00bblink_button\u00bb radius=\u00bb2px\u00bb heading=\u00bbDownloads\u00bb description=\u00bbObtenga las \u00faltimas actualizaciones<br\/>de software y firmware.\u00bb link=\u00bburl:https%3A%2F%2Ftechkon.datacolor.com%2Fresources%2Fdownloads%2F|title:Downloads|\u00bb button=\u00bbM\u00e1s informaci\u00f3n\u00bb bg_color=\u00bb#e2e2e2″ icon_color=\u00bb#ffffff\u00bb icon_cont_color=\u00bb#00965f\u00bb heading_color=\u00bb#00965f\u00bb content_color=\u00bb#374357″ button_color=\u00bb#001e0e\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/3″][vc_info_box icon_fontawesome=\u00bbfa fa-solid fa-circle-info\u00bb radius=\u00bb2px\u00bb heading=\u00bbAviso de fin de vida \u00fatil\u00bb description=\u00bbTenga en cuenta: ya no podemos recertificar ni reparar el SpectroDens2 debido a la falta de piezas. El servicio completo para la primera generaci\u00f3n de SpectroJet y SpectroPlate, as\u00ed como para el SpectroDens3, se ha discontinuado recientemente. Aunque todav\u00eda podemos ofrecer una recertificaci\u00f3n, es posible que no se pueda completar el servicio en el dispositivo si se necesitan reparaciones. \u00bb bg_color=\u00bb#e2e2e2″ icon_color=\u00bb#ffffff\u00bb icon_cont_color=\u00bb#00965f\u00bb heading_color=\u00bb#00965f\u00bb content_color=\u00bb#374357″ button_color=\u00bb#001e0e\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row top=\u00bb30px\u00bb bottom=\u00bb30px\u00bb bg_color=\u00bb#ffffff\u00bb][vc_column][vc_tta_tabs][vc_tta_section i_icon_fontawesome=\u00bbfa fa-money\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbGarant\u00eda de Devoluci\u00f3n de Dinero de 30 D\u00edas\u00bb tab_id=\u00bb1484343468633-aed1031b-0a91″][vc_empty_space height=\u00bb25px\u00bb][vc_custom_heading text=\u00bb30-Day Money Back Guarantee\u00bb font_container=\u00bbtag:h5|text_align:left|color:%2300965f\u00bb use_theme_fonts=\u00bbyes\u00bb][vc_column_text]Si no est\u00e1 100 % satisfecho con su compra, puede devolver cualquier producto de Techkon USA y obtener un reembolso completo o cambiarlo por otro producto, sea similar o no. Puede devolver un producto hasta 30 d\u00edas despu\u00e9s de la fecha de compra. Cualquier producto que devuelva debe estar en las mismas condiciones en que lo recibi\u00f3 y en su embalaje original.[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_btn title=\u00bbM\u00e1s informaci\u00f3n\u00bb style=\u00bbcustom\u00bb custom_background=\u00bb#00965f\u00bb custom_text=\u00bb#ffffff\u00bb size=\u00bbsm\u00bb link=\u00bburl:https%3A%2F%2Ftechkon.datacolor.com%2Fes%2Fgarantia-de-30-dias%2F|title:30-Day%20Money%20Back%20Guarantee|\u00bb][vc_empty_space height=\u00bb25px\u00bb][\/vc_tta_section][vc_tta_section i_icon_fontawesome=\u00bbfa fa-calculator\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbEquipment Leasing\u00bb tab_id=\u00bb1484343468737-ac17e82b-a94b\u00bb][vc_empty_space height=\u00bb25px\u00bb][vc_custom_heading text=\u00bbEquipment Leasing\u00bb font_container=\u00bbtag:h5|text_align:left|color:%2300965f\u00bb use_theme_fonts=\u00bbyes\u00bb][vc_column_text]Techkon colabora con Charter Capital<\/a> para ofrecer opciones de arrendamiento flexibles, con un proceso sencillo y una aprobaci\u00f3n r\u00e1pida. El arrendamiento permite a las empresas de impresi\u00f3n peque\u00f1as y medianas invertir en tecnolog\u00eda que las hace m\u00e1s competitivas y rentables.[\/vc_column_text][vc_empty_space height=\u00bb30px\u00bb][vc_btn title=\u00bbM\u00e1s informaci\u00f3n\u00bb style=\u00bbcustom\u00bb custom_background=\u00bb#00965f\u00bb custom_text=\u00bb#ffffff\u00bb size=\u00bbsm\u00bb link=\u00bburl:https%3A%2F%2Ftechkon.datacolor.com%2Fcustomer-support%2Fequipment-leasing%2F|title:Equipment%20Leasing|\u00bb][vc_empty_space height=\u00bb25px\u00bb][\/vc_tta_section][vc_tta_section i_type=\u00bbopeniconic\u00bb i_icon_openiconic=\u00bbvc-oi vc-oi-award\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbGarant\u00eda\u00bb tab_id=\u00bb1484343596993-3a9628c6-8730″][vc_empty_space height=\u00bb25px\u00bb][vc_custom_heading text=\u00bbGarant\u00eda\u00bb font_container=\u00bbtag:h5|text_align:left|color:%2300965f\u00bb use_theme_fonts=\u00bbyes\u00bb][vc_column_text]La garant\u00eda de los productos Techkon (incluidos DENS, SpectroDens, SpectroPlate y SpectroJet) es de 24 meses a partir de la fecha de compra. La garant\u00eda de otros productos Techkon (incluidos SpectroDrive y PressLink) es de 12 meses. Existe una garant\u00eda extendida opcional disponible para el SpectroDrive, mientras que para el PressLink se ofrece un contrato de servicio opcional. La factura es el certificado de garant\u00eda. La garant\u00eda no es v\u00e1lida si el da\u00f1o se debe a un uso inadecuado del dispositivo. Solo deben utilizarse piezas de repuesto y accesorios originales de Techkon. <\/p>\n

Si un producto Techkon no funciona conforme a las especificaciones, p\u00f3ngase en contacto con nosotros antes de enviarnos el dispositivo. En la mayor\u00eda de los casos, podemos resolver el problema por tel\u00e9fono o por correo electr\u00f3nico.[\/vc_column_text][vc_empty_space height=\u00bb25px\u00bb][\/vc_tta_section][vc_tta_section i_icon_fontawesome=\u00bbfa fa-check-square-o\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbIntervalos de Inspecci\u00f3n\u00bb tab_id=\u00bb1484343694873-93a52124-ba41″][vc_empty_space height=\u00bb25px\u00bb][vc_custom_heading text=\u00bbIntervalos de Inspecci\u00f3n\u00bb font_container=\u00bbtag:h5|text_align:left|color:%2300965f\u00bb use_theme_fonts=\u00bbyes\u00bb][vc_column_text]Recomendamos validar el funcionamiento completo del dispositivo mediante una Comprobaci\u00f3n del Dispositivo (Device Check) con una periodicidad de 12 meses en un centro de servicio Techkon. La Comprobaci\u00f3n del Dispositivo completa incluye la emisi\u00f3n de un nuevo certificado del fabricante. <\/p>\n

Hay unidades de pr\u00e9stamo gratuitas disponibles para los clientes con garant\u00eda.[\/vc_column_text][vc_empty_space height=\u00bb25px\u00bb][\/vc_tta_section][vc_tta_section i_type=\u00bbmaterial\u00bb i_icon_material=\u00bbvc-material vc-material-headset_mic\u00bb add_icon=\u00bbtrue\u00bb title=\u00bbSoporte Gratuito\u00bb tab_id=\u00bb1484343750379-c8bfaf00-f923″][vc_empty_space height=\u00bb15px\u00bb][vc_row_inner top=\u00bb5px\u00bb bottom=\u00bb10px\u00bb][vc_column_inner width=\u00bb1\/2″][vc_column_text]<\/p>\n

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Soporte en L\u00ednea<\/span><\/h6>\n

\u2666<\/span> Formaci\u00f3n y demostraciones gratuitas por WebEx<\/p>\n

\u2666<\/span> Actualizaciones gratuitas y descargables de software y firmware<\/a><\/p>\n

\u2666<\/span> Diagn\u00f3stico remoto gratuito mediante TeamViewer<\/p>\n

\u2666<\/span> V\u00eddeos instructivos gratuitos sobre todas las funciones y caracter\u00edsticas del instrumento<\/p>\n

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Formaci\u00f3n\/Consultor\u00eda<\/span><\/h6>\n

\u2666<\/span> <\/span>Formaci\u00f3n presencial en Techkon USA<\/p>\n

\u2666<\/span> Sesiones de formaci\u00f3n in situ personalizadas y\/o soporte t\u00e9cnico<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=\u00bb#00965f\u00bb thickness=\u00bb2px\u00bb align=\u00bbnone\u00bb][vc_promo_box b_text=\u00bbM\u00c1S INFORMACI\u00d3N\u00bb b_radius=\u00bb5px\u00bb css_animation=\u00bbleft-to-right\u00bb heading=\u00bbContacto\u00bb heading_color=\u00bb#ffffff\u00bb bg_color=\u00bb#00965f\u00bb link=\u00bburl:https%3A%2F%2Ftechkon.datacolor.com%2Fcontact%2F|title:Contact|\u00bb b_text_color=\u00bb#00965f\u00bb b_bg_color=\u00bb#ffffff\u00bb bh_text_color=\u00bb#000000″ bh_bg_color=\u00bb#ffffff\u00bb][vc_separator color=\u00bb#00965f\u00bb thickness=\u00bb2px\u00bb align=\u00bbnone\u00bb][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row top=\u00bb1px\u00bb bottom=\u00bb1px\u00bb][vc_column][vc_empty_space height=\u00bb60px\u00bb][\/vc_column][\/vc_row][vc_row bg_type=\u00bbimage\u00bb parallax_bg=\u00bbparallax-bg\u00bb bg_cover=\u00bbcover\u00bb bg_repeat=\u00bbno-repeat\u00bb bg_position=\u00bb\u00bb bg_attachment=\u00bbfixed\u00bb bg_image=\u00bb29202″][vc_column][vc_empty_space][vc_column_text] Nosotros nos encargamos. [\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row top=\u00bb40px\u00bb bottom=\u00bb5px\u00bb][vc_column][vc_column_text]Techkon USA ofrece una amplia gama de servicios de soporte t\u00e9cnico a nuestros clientes. Nuestra pol\u00edtica de actualizaciones de software gratuitas y unidades de pr\u00e9stamo para clientes con garant\u00eda se traduce en CERO tiempo de inactividad del instrumento, lo que convierte a los instrumentos Techkon en una inversi\u00f3n que sigue creciendo. Soporte telef\u00f3nico en el 978.777.1854 (soporte telef\u00f3nico gratuito… <\/p>\n

Leer m\u00e1s<\/i><\/a><\/div>\n","protected":false},"author":4421,"featured_media":0,"parent":0,"menu_order":253,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"wf_page_folders":[],"class_list":["post-42818","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSoporte Techkon | Techkon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/techkon.datacolor.com\/es\/soporte-techkon\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soporte Techkon\" \/>\n<meta property=\"og:description\" content=\"[vc_row top=\u00bb1px\u00bb bottom=\u00bb1px\u00bb][vc_column][vc_empty_space height=\u00bb60px\u00bb][\/vc_column][\/vc_row][vc_row bg_type=\u00bbimage\u00bb parallax_bg=\u00bbparallax-bg\u00bb bg_cover=\u00bbcover\u00bb bg_repeat=\u00bbno-repeat\u00bb bg_position=\u00bb\u00bb bg_attachment=\u00bbfixed\u00bb bg_image=\u00bb29202″][vc_column][vc_empty_space][vc_column_text] Nosotros nos encargamos. 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